Crooks from the word go !!!
JLE-Enterprises.com purchased a full truck load (792 cases) of merchandise from me on June 1st and after selling it off the filed for a full refund from American express on December 20th. they first claimed 20 cases were missing, so I refunded them the cost of the 20 cases. Now they want it all back, claiming that the merchandise was not as described. Now American express has taken the money back without even asking my side of the deal.
BEWARE OF THESE CROOKS !!! YOU HAVE BEEN WARNED.
Terry
Chandler, Arizona
U.S.A.
Sunday, June 20, 2010
AMEX RIPS OFF SENIOR CITIZENS by TELEMARKETING THOSE who cant HEAR New York, New York
Elderly People need to be "on guard" from calls from American Express. THey had been contacting my 85 year old father who is hard of hearing and soliciting him by telephone to buy Leisure Books, Travel Books Airbill books at OUTRAGEOUS prices and my father did not know he was ordering anything.
These telemarketers are trained to talk to elderly people and even when people respond they cannot hear them if the elderly person even utters the word uh huh that is considered as a "yes" to charge the people.
All these charges from AE T& L started appearing on my fathers bill & he didn't know what they were for . AMEX was charging him a 55.00 yearly subscription to a travel & Liesure club. Plus they tried to charge Books for an AIRBILL subscription for flights to the west Coast? Huh? My Dad hasn't been on a plane since 9-11 occurred. What does he need that for?
The telemarketing didn't stop until I became the contact person on the account & I informed them that I was a Federal Investigator for the Government. Then all of a sudden the craziness on his account STOPPED.
If this is how they treat the elderly cardmembers then my father doesn't need to have a Credit Card company that is constantly berating him with offers and then put things on bills & the CSR who answer the phones act like they don't know who is charging these amounts. It is AMEX on in house subscriber services department !!!
This is insanity... is this why we bailed out the banks? American Express is one of those corporations we bailed out too. I want to inform Sen Schumer in NY that we need some Financial Reforms on these Bankers and Credit card companies
.
These telemarketers are trained to talk to elderly people and even when people respond they cannot hear them if the elderly person even utters the word uh huh that is considered as a "yes" to charge the people.
All these charges from AE T& L started appearing on my fathers bill & he didn't know what they were for . AMEX was charging him a 55.00 yearly subscription to a travel & Liesure club. Plus they tried to charge Books for an AIRBILL subscription for flights to the west Coast? Huh? My Dad hasn't been on a plane since 9-11 occurred. What does he need that for?
The telemarketing didn't stop until I became the contact person on the account & I informed them that I was a Federal Investigator for the Government. Then all of a sudden the craziness on his account STOPPED.
If this is how they treat the elderly cardmembers then my father doesn't need to have a Credit Card company that is constantly berating him with offers and then put things on bills & the CSR who answer the phones act like they don't know who is charging these amounts. It is AMEX on in house subscriber services department !!!
This is insanity... is this why we bailed out the banks? American Express is one of those corporations we bailed out too. I want to inform Sen Schumer in NY that we need some Financial Reforms on these Bankers and Credit card companies
.
RIP OFF BY PARTNERS OF AMERICAN EXPRESS AND DELTA AIRLINES MILAGE PROGRAM Richland, Michigan
I just booked (as we have used our Award points for years for Air travel) a flight from Grand Rapids, Michigan to Los Angeles using my old Visa card (use to be by North West Airlines) for a flight on Delta Airlines flt #2819 thru Minn, Minn on June 4th. The amount of Award points used thru my old card cost me 20,000 points for round trip coming back on Flt#2068 on Tuesday June 8th.
I tried booking the same ticket on my American Express / Delta air card and they were asking 40,000 points for the same exact ticket.
Delta and American Express is ripping off the Consumer and all their customers for the same Dollar for points redemption program. I also tried booking Two tickets way out in October for the Same exact flight and that was also 40,000.
I just spoke to Delta customer service who was rude and did not care or put me thru to a supervisor, as they should have.
Let everyone know, the American Express Card is a Rip as since I started using it again since the merger of North West and Delta Air - I have found the same old complaint. Hotels and Resturants and other services who will not accept it. SO you have to carry your Visa to cover yourself when this happens. I am telling Everyone to Drop American Express as they are screwing the user for twice the points to get award travel. I have it all documented as of today April 25 - 2010. I told them the card being put to rest. Will see if their marketing is as good as they claim.
Please pass the word. The points program is a complete rip off. PJ
I tried booking the same ticket on my American Express / Delta air card and they were asking 40,000 points for the same exact ticket.
Delta and American Express is ripping off the Consumer and all their customers for the same Dollar for points redemption program. I also tried booking Two tickets way out in October for the Same exact flight and that was also 40,000.
I just spoke to Delta customer service who was rude and did not care or put me thru to a supervisor, as they should have.
Let everyone know, the American Express Card is a Rip as since I started using it again since the merger of North West and Delta Air - I have found the same old complaint. Hotels and Resturants and other services who will not accept it. SO you have to carry your Visa to cover yourself when this happens. I am telling Everyone to Drop American Express as they are screwing the user for twice the points to get award travel. I have it all documented as of today April 25 - 2010. I told them the card being put to rest. Will see if their marketing is as good as they claim.
Please pass the word. The points program is a complete rip off. PJ
American Express Amex, Amex Blue, American Express Blue raised my interest rate
American Express raised the interest rate on my account (and NOT due to a default) without sending me written notice. When I found out the rate had been increased from 9.99 to 12.99 I contacted them and was told the rate was increased due to "market conditions
". I immediately closed my account. Four months later, they raised my rate again, this time to 15.24%. I immediately contacted American Express and demanded my rate be returned to the rate in effect at the time I closed my account. The supervisor I spoke to said she had talked to her manager about the issue and was not able to reduce the rate. American Express believes they can raise the interest rate on their cutomers at any time and for any reason and we have no ability to opt out of those changes
I asked her for copies of the card agreement in effect at the time I closed my account but after numerous phone calls and e-mails, I received four separate faxes, none of which contained any terms relating to interest rate increases.
I have filed a complaint with the FTC. I encourage anyone else who has had this happen to them to do the same. If the FTC receives enough complaints they will take action.
". I immediately closed my account. Four months later, they raised my rate again, this time to 15.24%. I immediately contacted American Express and demanded my rate be returned to the rate in effect at the time I closed my account. The supervisor I spoke to said she had talked to her manager about the issue and was not able to reduce the rate. American Express believes they can raise the interest rate on their cutomers at any time and for any reason and we have no ability to opt out of those changes
I asked her for copies of the card agreement in effect at the time I closed my account but after numerous phone calls and e-mails, I received four separate faxes, none of which contained any terms relating to interest rate increases.
I have filed a complaint with the FTC. I encourage anyone else who has had this happen to them to do the same. If the FTC receives enough complaints they will take action.
AMERICAN EXPRESS Not exactly a ripoff, but a warning to others. Ft. Lauderdale, Florida
I have been unemployed for a year while caring for my ill daughter. Despite my best efforts I have been unable to find much work that I can do from home. Then, out of the blue, my old employer offered me work via telecommuting. Yay! I needed a new computer to handle the large files I have to process, so I took my last $800 from savings and made a large payment to my American Express card. The card pays 1% of purchases toward a savings account (every little bit helps). I transferred the money over the phone. By the time I got to Best Buy (later that day) my credit limit had been reduced to within a few dollars of my new, lower balance! I sent off a quick email to AmEx, explained the issue and asked them to reconsider. I have had that account for 5 years, have never gone over the limit, and always paid on time, and paid more than the minimum. Their excuse was "my poor credit". Well, the only bad thing on my credit report is that my house is going into foreclosure. It just can't be helped. But I've managed to keep current on all other debts. I sent another email, and explained that, thanks to them, I had just reached the end of my rope and was going to file bankruptcy. Frankly, it's a relief.
Today, (9 days later) I received a call from a collection agency who said they were representing AmEx and wanting me to make payment arragements. Apparently, AmEx closed my account. I guess I'm not really surprised. Perhaps it was the comment I made about their underwriters cowering under the desks trying to figure out how they could justify screwing someone who paid their bill every month. Not sure...
In any event, the Indian woman used up 38 of my "day" minutes (which are NOT unlimited) trying to convince me I needed to accept one of three offers - immediate payoff of a lesser amount, a 12-month payment plan, or monthly payment arrangements. I told her I wasn't ready to make that decision and she should send me something in writing. No can do. I was supposed to take her word for it that the "letter of satisfactory payoff" would be forthcoming, and that my credit report would remain untarnished. I told her I would make my normal monthly payment on the 1st (as always). Note - I am NOT behind on my payment, and she did acknowledge that. But she demanded an immediate payment in "whatever amount I could handle. I told her I didn't have it because I don't have a job. So then she asks, "Well, if you're unemployed, how are you going to make the payment on the first?" I told her that wasn't her concern and then things got uglier. It obviously wasn't going to be resolved so I eventually hung up on her. I tried really hard to be polite, right up then.
I wish I knew the name of that company - National something...
Just wanted to warn others that AmEx is screwing people too. I understand they have a legal right to lower my limit and close the account at will. But to sic these collection people on me was uncalled for. I know that eventually things will turn around for me and that I will once again be in a financially stable position. Guess who won't be getting my business?
Today, (9 days later) I received a call from a collection agency who said they were representing AmEx and wanting me to make payment arragements. Apparently, AmEx closed my account. I guess I'm not really surprised. Perhaps it was the comment I made about their underwriters cowering under the desks trying to figure out how they could justify screwing someone who paid their bill every month. Not sure...
In any event, the Indian woman used up 38 of my "day" minutes (which are NOT unlimited) trying to convince me I needed to accept one of three offers - immediate payoff of a lesser amount, a 12-month payment plan, or monthly payment arrangements. I told her I wasn't ready to make that decision and she should send me something in writing. No can do. I was supposed to take her word for it that the "letter of satisfactory payoff" would be forthcoming, and that my credit report would remain untarnished. I told her I would make my normal monthly payment on the 1st (as always). Note - I am NOT behind on my payment, and she did acknowledge that. But she demanded an immediate payment in "whatever amount I could handle. I told her I didn't have it because I don't have a job. So then she asks, "Well, if you're unemployed, how are you going to make the payment on the first?" I told her that wasn't her concern and then things got uglier. It obviously wasn't going to be resolved so I eventually hung up on her. I tried really hard to be polite, right up then.
I wish I knew the name of that company - National something...
Just wanted to warn others that AmEx is screwing people too. I understand they have a legal right to lower my limit and close the account at will. But to sic these collection people on me was uncalled for. I know that eventually things will turn around for me and that I will once again be in a financially stable position. Guess who won't be getting my business?
American Express - Travellers Cheques Refund Refusal (almost 2 years) Salt Lake City, Utah
After living 7 years in the USA I moved back to Brazil (May 2008) and used part of my savings to buy Traveller's cheques, thinking: "they are the safest way to carry my money". Well, it turned out that, during the move, they disappeared. I called AMEX and reported the loss when I was still at the airport (in the USA), but had the feeling they could be in one of the bags I had checked in. When I arrived in Brazil I realized they were nowhere to be found.
I have provided ALL the documents and information they requested and it's been almost 2 years and they keep e-mailing me the same answer: your claim hasn't been finalized yet.
I understand it's a large amount of money (20,000.00), but I was able to provide a good explanation about the origin of the money and the reason why I was carrying it. Anyways, it's my money and I trusted this company to carry it for me. I don't think the cheques have been stolen, because, according to them, nobody has tried to cash them. I think I misplaced them, because I left many things behind, when I moved, and, at this point, they were all thrown away.
I don't understand why they can't put a stop payment on them. Sounds like it's intentional, to cases like mine.
They are wearing me out. I don't know what else to do.
I have provided ALL the documents and information they requested and it's been almost 2 years and they keep e-mailing me the same answer: your claim hasn't been finalized yet.
I understand it's a large amount of money (20,000.00), but I was able to provide a good explanation about the origin of the money and the reason why I was carrying it. Anyways, it's my money and I trusted this company to carry it for me. I don't think the cheques have been stolen, because, according to them, nobody has tried to cash them. I think I misplaced them, because I left many things behind, when I moved, and, at this point, they were all thrown away.
I don't understand why they can't put a stop payment on them. Sounds like it's intentional, to cases like mine.
They are wearing me out. I don't know what else to do.
AMERICAN EXPRESS Fraudulent billing of AEPC Member Services Internet
Problem just happened to me. I use few credit cards normally. I stopped using American Express several years ago when something similar to this happened. In fact the credit card I possess still has the activation label on it. Out of the clear blue I get a bill with one item on it for $79.95 itemized as AEPC Member Services for T+L Family Club. Not knowing what AEPC was, I went to the internet and found others complaining about the same thing on Ripoff Report.
Personally, I don't care how it got on my bill whether I acted or didn't act on some junk mail. Unless it was a bill from American Express I was not going to see it. Slimy practices like this needs to be broadcasted to the world to put a stop to wrong doing and set some penalties for the unscrupulous.
Personally, I don't care how it got on my bill whether I acted or didn't act on some junk mail. Unless it was a bill from American Express I was not going to see it. Slimy practices like this needs to be broadcasted to the world to put a stop to wrong doing and set some penalties for the unscrupulous.
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