By: Tommycanuck
This company continues to disspoint me in how they relate to their customers. Here are two recent examples:
1. They can't even include a clickable URL for their web site in their customer EMAILs. I get a monthly email reminder that my Amex bill has been posted on line. The EMAIL states "..Login to Online Services at Americanexpress. ca to review your recent account activity..." How hard is ist to do what every other company on the face of the earth does in their EMAILs?
2. If a customer has a suggestion to make or a complaint about sevice to register, you have to phone a 1-800 number or mail in a letter. There is no EMAIL address or URL on the web site where you can register a simple suggestion.
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