By: suvivor1
I received a notice at the beginning of the year that changed my 9.99 fixed rate on the AmX card, that I have had for over 25 years and have never made a late payment on, to 12.99 fixed. I called and was really upset, as this is the only card out of 3 that I really use and occasionally carry a balance on when I travel.
The supervisor was really nice (as usual back then, but not now!!) and explained it was the cost of the current 'situation'...I mentioned to her that I get 2 offers a day for credit cards in the mail but most are variable and I would NEVER consider those and that I use my AmX due to the customer service etc....she then told me that 'actually you have a FIXED RATE due to your excellent credit rating (788 FICO score!) and your longevity with us Ms Healy and that is why we haven't and won't increse you to a variable!!!! So with that I thanked her and kept using my AmX. Imagine my surprise this past month when they took me to a VARIABLE interest rate!!! When I called and spoke to a 'supervisor' she was RUDE...when I asked about opting out and speaking to her supervisor and closing my account...she YELLED at me that there was not an opt out option and it wouldn't do any good to speak to anyone else....I told her to 'watch my account' and that she would see 2K in it that night....and she did! I will have it paid off by the end of October when the rate changes from fixed to variable and sad to say...my relationship with this company will come to an end. I will start to use my BAC card with a 10.99 fixed although I hear they are 'monsters'....but I really don't use much credit...and that my friends...is the lesson here....
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