American Express Anti small business

By: planktos

I am a small business owner. I sold some equipment to a company 4 months ago using their American Express Credit card. The equipment is used in the rehabilitation of sewers. We use the equipment to shoot a resin impregnated sock into a existing pipe. This sock will harden and create a new pipe within the old pipe.

So, most of the equipment is one time use. This company had a large project to do so they purchased our equipment to do it. We trained the company and helped complete the projects, with no complaints from the customer. After the company got their money on their contracts they called American express and got a full refund, 4 months later. Now I am out $24,500. I disputed the claim with Amex and sent invoices documentation that the jobs were done the customer was happy etc.. In all I sent almost 30 separate documents. The machine that is used is made in England and custom made. It is not cheap to import it and cannot be returned. American Express pulled the $24,500 out of my account and refuses to credit it back, stating I did not verify the address on my terminal. I brought up the point that we had the address and obviously shipped it to them. So, I will never and advise every small business owner to never take AMEX again. I was also informed that a customer has 18 months to pull money out of your account for any reason. This may put me out of business. Thanks AMEX for helping a guy steal from me. I feel they are an accessory

Oh ya if you want to verify my story my case # was 592890040301