Incompetent Customer Valuation - Credit Card

By: Fr. Steve

My wife receive a cancellation notice of the American Express Platinum card she has held for decades. The notice asserted late payments, inadequate monthly payments, and income and assets are not substantial enough for the debt carried. This to a woman who regularly pays off the whole debt, has never paid as little as a minimum payment, has assets that place her in the top ranks of wealth and enjoys a substantial monthly income. A phone call to AmX ended in a rock hard dead end. What incompetent, bureaucratic stupidity is this? They have enough problems without alienating the few good customers they have left.