By: nnotsoo
5 letters to Amex, last ones to CEO's:
Steve. Squeri@aexp.com
Judson. C.Linville@aexp.com
Auto pay is designed to generate late fees and finance charges. Sign up takes 45 days, any changes you need to cancel and re-apply and that takes another 1.5 billing cycles. Amex computer pay site AND autopay are not linked.
So your bank account info such as default bank, will not be same as autopay,(if you have more than 1 bank account) Two separate companies, yet on same site! Amex is behind the software update time frame. Also notice when you sign up to auto-pay it defaults to the 20 day payment date? That is designed to generate last day to pay bill, so if there is a problem, too late for you to phone or do a computer payment. Zap with late and finance charges. I even tried to pay ahead and Amex won't take $$. For Email addresses go to Corp. site and look at media contact to get email format and then to corp management site to get names!!
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