They sure know how to lose my business - Blue from American Express

By: dd16

I normally don't write reviews, but this one has dragged on for too long and finally ended my account with AMEX as of today. I recently moved to another state and went in to change my account information and contact info online as I normally do. Security Department put my account on hold and when I called to verify my identity which I did very thoroughly from all asked information, all of the old phone numbers on the account, old addresses, basically everything but my actual DNA, not sure that would have helped either! They told me the only method to opening my account back up would be to fax to them a copy of the following: Passport or other govt ID, SS#, W-2 form, utility bill, paycheck stub, etc...

Talk about identity concern, there is no way in hell I would fax all that information which would recreate my identity if someone got their hands on it.
So I went online, paid my outstanding bill in its entirety and called them to explain to them that that should be enough to verify my identity and that the card has not been compromised, they told me it was not and if I did not send them the info, they would close my account. Told them to go ahead and do it, and that they lost a good paying customer for life. What a crummy way to do business... Why do they have security questions, if they do not honor the answers to verify identity???