American Express - cancels charge card accounts without warning - Gold Card

By: bruck

I was 34 days late on a payment and American express cancelled my gold card account. I have been making consistent payments since I became a member in 2005, and even made a huge payment this morning...BEFORE receiving a call from collections agency. I called American express and asked them why my account was cancelled, and they said they did not have the information in front of them BECAUSE THE ACCOUNT NO LONGER EXISTED.

Any info would come from the collection agency. I asked the collection agency why my account was cancelled and they told I had to ask American express. RIDICULOUS. I am very angry with this company, due to their atrocious customer "service" (or lack thereof), and will make it my mission to convince others not to sign up for new cards and cancel existing cards with American Express. BTW AMEX....how did that federal TAX PAYER bailout work out for your company?!! When do your consumer customers get a break and/or bailout. AMEX should be ashamed. Consumer Reports will be my next site....